D&A salon|apothecary Appointment Policies:

D&A salon|apothecary, much like many of its partners, has a strict cancellation policy.  Here are the reasons why we stand behind that decision.

Our Policy Protects Our Service Providers:

Did you know that in our industry, most Service Providers earn their income by commission?  This means they do not make a salary, they do not get paid hourly.  They earn their living by taking care of the guests in their chair.  If a guest doesn’t show up for their appointment or cancels with little or no notice, this doesn’t leave an opportunity for the Service Provider to book another appointment.

Our Policy Protects Our Guests:

Did you know that at D&A salon|apothecary that we have clients waiting on a cancellation list for appointments?  We also book out on average up to three weeks out, especially on nights and weekends.  We continue to hire, train and grow because of this demand.  Given this demand, we have to enforce our policy to protect those who are eagerly waiting for their appointments.

Our Policy for Brides:

Our Bridal packages require a reservation prior to the wedding date.  A 50% non-refundable down payment is due at the time of reservation and some packages may include additional fees.  All Wedding Party & Bridal service appointment cancellations will need to be made 90 days before the scheduled appointment date(s).

Our Policy for Our  Everyday Guests:

First, we want to start this topic by thanking our guests.  Without your support, we would not be able to confidently stand behind our policy.  It’s unfortunate that such a policy exists.  We feel strongly that the guests who visit us repeatedly, respect us as professionals and we’re grateful because this is the regard at which we hold ourselves.  It’s always the case that a few can ruin it for everyone.

In advance of our explanation of policy, we thank you for understanding and your cooperation in following our cancellation policy.

Credit Card at Time of Booking Policy:

When booking your appointment through the salon/online, you will be required to provide a valid credit card in order to hold your appointment. 

Cancellation/No Show Policy:

In the event that you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice.  This allows other guests to book an appointment during this time slot.  Any appointments that are canceled with less than a 24-hour notice are subject to a cancellation fee of 50% of all scheduled service(s).  Cancellation notices must be given earlier for some services such as for Bridal Packages.  Any appointments that are “no show” will be subject to 100% of all the scheduled service(s).

Grace & Exceptions:

We understand that accidents happen, people get sick and/or emergencies occur.  We will do our best to accommodate these rare occasions with grace.  Unfortunately we do record these occurrences so as to prevent abuse of the policy.  We understand this may come across as shrewd and our goal is to be preventative in order to protect and accommodate our team and guests.

Thank you for your understanding and support!